At Salon Fifty Four, we value your time and strive to provide the best service possible. To ensure a smooth experience for all our clients, we have established the following policies:
Appointment Cancellation and Rescheduling:
To book an appointment, all clients must have a valid credit card on file. No charges will be made unless there is a failure to adhere to our cancellation or no-show policy. If you don’t wish to provide your card information, you can call the salon to book your appointment and a 50% deposit for the desired service will be required to book your appointment with us.
Payment Information:
We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. To avoid a cancellation fee, we kindly request a minimum of 48 hours’ notice prior to your scheduled appointment time. Cancellations made with less than 48 hours’ notice will incur a fee of $50 per service, which must be paid before scheduling a new appointment.
For no call/no show appointments, a fee of 50% of the scheduled service will be charged. Additionally, we will require a 50% deposit for any future appointments. If an appointment is rescheduled or canceled more than twice consecutively, a 50% deposit of the desired service will be required to secure your next appointment.
Late Arrivals:
If you arrive more than 15 minutes late, please be aware that your appointment time may be affected, and you may not receive the full service. In cases where we are unable to provide the service due to late arrival, your appointment will be considered a no-show, and a 50% charge will apply for the missed service to compensate for our staff’s lost wages.
Deposits for Extended Services:
For services such as extensions, color corrections, or any service requiring more than three hours, a non-refundable deposit of 50% of the service cost will be required to secure your booking.
Retail Products:
Please note that retail products cannot be refunded. However, if the product is unused and unopened, it can be exchanged for another product of equal value within 15 days of purchase.
Services Rendered:
There are no refunds for services rendered. If you encounter any issues with your service, your provider will make every effort to address the situation. Please ensure that any concerns are communicated within one week of your appointment.
Your time is valuable, and we reserve your appointment especially for you. When appointments are rescheduled or canceled without the required notice, we miss the opportunity to fill that time slot, affecting both our staff and other clients on our waiting list. In the case of habitual rescheduling, cancellations, or no-shows, we reserve the right to decline future appointment requests.
Thank you for your understanding and cooperation. We look forward to providing you with exceptional service at Salon Fifty Four!